CONDITIONS OF USE AND SALE

OUR GUARANTEE THE QUALITY

Bioptik is an eyewear company that has been established since 1972, known for the quality of its products and services. We hereby lay some fundamental principles for the website:

a) Highest in Customer Satisfaction with any personalized assistance before, during and after the purchase of our products.

b) To facilitate the customers in his daily life by acknowledging that time has become a valuable asset. The business is committed to have a store that is always open and provides the possibility to buy with a single click at any time.

c) Providing quality Italian products at an affordable price.

 

PAYMENT METHODS

 

1. Credit Card:
Visa / Visa Electron / Mastercard / prepaid Postepay / PayPal;
The payment page contains a form where you will enter the name of the holder, the number and the expiration of the credit card.
 
2. Payment and Delivery:
Payment methods dictate that you can use only for shipments within the Italian territory. Choosing this method of payment paid at the time of delivery to the address you have supplied, will require a delivery fee of € 10.
 
3. Bank Transfer:
In this mode, prepaid products have to be ordered, and only after receiving a copy of the document of transfer (by fax or 0421/311.631 @ mail: info@bioptik.it) will Bioptik ship.
Bank details: IBAN code: IT17 F083 5636 3100 0000 0001 647
payable to Bioptik of C. Biasotto & C. snc
Bank Name: Bank of Cooperative Credit by Veneziano (Ag of S.Stino Livenza)
 

 

Shipping

 

Our staff sends the goods immediately when it is ready so:
For sunglasses / frame view: the package might leave the same day of receipt of payment.
For sun glasses complete with lenses: the shipment of the product will be made about 5 to 6 working days after receiving the payment (if they are slow in mineral glass = then the time increases to about 7 working days)
For view frames to be applied ophthalmic lens: the shipment of the product will be made about 4 to 5 days after we have received the payment
 
After making a delivery to the courier, we can send you a copy of the consignment/tracking slip so that you can monitor the status of your shipment by accessing the website of the courier.
For shipments NATIONAL = GLS Italy
For shipments = INTERNATIONAL DHL Express Currier
 
Delivery medium:
For destinations NATIONAL is approximately 3 to 4 working days (including the islands)
For destinations EUROPEAN (outside Italy) is approximately 2 to 3 working days
For all non-European destinations, is approximately 3 to 4 working days
 
 

 

   

 

Delivery

Price

Medium

ITALY

2/3 days

€ 0.00

GLS Executive

EUROPE 1

2/3 days

€ 15

DHL

EUROPE 2

2/3 days

€ 15

DHL

USA/CANADA

4 days

€ 20

DHL

MIDDLE-SOUTH AMERICA

4 days

€ 20

DHL

REST OF THE WORLD

days

€ 20

DHL

 

 

 
All shipments are insured
In case of loss or damage, the product will be sent again without additional charges.
The customer will always be immediately informed of the shipment, and then, in the case of non-collection of the neck by the client and subsequent return to sender, courier charges for storage and re-shipment to the sender shall be borne by the recipient.
 
Shipping charges:
In Italy,
1) if you pay by credit card or by bank transfer: The Shipping is free,
2) if you pay with a (possible only for shipments to Italy), there is a fixed contribution of € 10,00.
 
For other countries,
a variable tariff will be applied for "Zone" target.
The total order you perform once you have selected the country of destination will always be inclusive of these costs.
 
THE NS. WARRANTY SERVICE
Notify us immediately, at the latest within 8 days, when you receive the goods for any defect products caused by a ns. error:
° breakage and damage,
° error in the shipment,
° deviation from the ordered,
 
We will replace it with the product in question with another of equal value that we will agree together, or will be redeemed.
Forward your complaints to the attention of Mr. Claudio Biasotto:
 
a) by email at: info@bioptik.it using your PEC (= Certified Mail)
 
or
 
b) Recommended: Bioptik of C.Biasotto & C. snc - Via sockets No. 1 Z.I. - 30029 S.Stino Livenza (VE)
 
MONEY BACK GUARANTEE:
You have 10 days to evaluate the product. If they are not custom-made goods, you will be refunded with a coupon of equivalent value to the expenditure to be spent at our web-shop.
 
How to exercise the right of withdrawal:
Information on the right to withdraw from the contract in favor of the consumer pursuant to Legislative Decree 22/05/99 n ° 185
The Customer to Bioptik acting as a consumer has a right to withdraw from the Agreement. It should be noted that the term "consumer" means the natural person who, in connection with the Agreement, is acting for purposes which are outside his trade or profession.
In particular, the consumer who wishes to exercise the right of withdrawal must be sent to Bioptik special notice within 10 days from the date of receipt of the Products.
The notice of withdrawal must be sent to us (customer's choice) by:
 
* Fax: +39 / (0) 421/311.613 or
* E-mail: info@bioptik.it using your PEC (= Certified Mail)
* Recommended A / R
* Telegram: Confirmed by registered mail within 24 hours
 
The consumer must also return to Bioptik, the intact products within ten days from the date of receipt of the same.
 
VISIBLE IN THE ORIGINAL AND UNUSED, shipping charges will be borne by Bioptik.
 
Within thirty days from the date of receipt of the communication and receipt of the returned products, Bioptik refund to the consumer the amounts already paid.
 
For all cases not mentioned in this document applies to D. Decree 22/05/99 n ° 185 et seq. mod.
 
Warranty Terms:
Items must have been purchased exclusively from the website http://www.bioptik.it
products must be returned in perfect condition and in the original packaging;
for shipments to countries outside the EEC, the buyer is responsible for paying any customs fees in the country where he resides.
 
For more immediate information, you can:
a) call: 0039/0421/460.323
b) send an email to: info@bioptik.it
c) contactt via Skype: outlet.bioptik
 
HOW TO UNDO THE ORDER WITHIN 24 HOURS
 
To cancel an order, it is sufficient to:
a) send an email within 24 hours after confirmation of order receipt to: info@bioptik.it
b) Specify the sequence number of the order issued at the time of purchase.
 
In this case the order will not be processed and the amount already paid by credit card, excluding the costs incurred in the collection, you will immediately be refunded the bank that you will specify.
 
After 24 hours, the contract will be concluded and the order is duly submitted but you will always be the possibility of appealing to the right of withdrawal or on the right MONEY BACK GUARANTEE.
 
APPLICABLE LAWS
All contracts are executed in Italy and are governed by Italian law with respect to trade at a distance.
For any information or requirements:
 
* Call: +39/0421/460 .323
* Faxed to the number: +39/0421/311 .613
* Write email to: info@bioptik.it
* Write to: Bioptik of C. Biasotto & C. snc. - Via sockets No. 1 Z.I. - 30029 S.Stino Livenza (VE)
 
PROTECTION VS. PERSONAL DATA
 
The law 675/96 has been set up to ensure your privacy, and by virtue of this law is no longer possible to send promotional information nor to disclose your address for the same purpose, without your consent.
 
Your information is collected for the sole and exclusive purpose of providing the service you have requested. Bioptik therefore does not yield to other commercial companies, in any way and for any purpose, the database of its customers or any personal information contained therein.
In addition, we will never send to your address, or those which may be provided for the delivery of gift packaging, promotional and advertising activities.
Your personal information, however, may be disclosed to the following parties:
To credit institutions for the management of payments;
For courrier company that delivers products;
To all those individuals who carry out specific tasks on our behalf such as accounting and management information systems.
 
With this in mind, it is clear that the transfer of your data, even if optional according to the law, it is essential to give course to your purchase order. You can exercise all the rights provided for in Article 13 of Law 675/96 (to get access to your data, request the correction, integration, cancellation, etc.). Biasotto writing to the attention of Mr. Claudio:
 
* Email: info@bioptik.it
* Post: Bioptik of C.Biasotto & C. snc - Via sockets No. 1 Z.I. - 30029 S.Stino Livenza (VE)
 
The controller is Mr. Claudio Biasotto
 
INFORMATION AND EXCLUSION OF LIABILITY '
Bioptik will make every reasonable effort to ensure that the information that appears on its website is accurate and up to date.
 
However, do not exclude involuntary errors or omissions. Therefore, the user is encouraged to verify the accuracy of the information contained directly at the number +39 / (0) 421/460.323
 
Bioptik will not be in any way responsible for any use which may be made of the products sold nor for damages arising directly or indirectly from such use. The customer assumes any liability for the purchase of contact lenses, confirming, tacitly with the order, to be in possession of prescription required. Consumer rights will not be affected in any way.
 
TRADEMARKS
The trademarks and "logo" that appear on this site are registered or unregistered trademarks belonging to Bioptik or third parties and can not be used for advertising purposes without the prior written consent of the trademark owner.
 
LEGAL NOTICES
Access to this website and all the websites Bioptik Snc from visitors is subject to the following conditions:
· Information, logos, graphics, sounds, images, trademarks, data sheets, videos and other published and / or reproduced on this website are the property of Bioptik Snc
· Reproduction of the contents of this site is permitted only with written permission of Bioptik Snc. E 'therefore may not modify, copy, reproduce, distribute, transmit, or distribute unauthorized content of this site and all the websites Bioptik Snc
 
In particular, it is forbidden to copy computer programs (software) which determine the operation of this site, create similar programs, track and / or use the source code of these programs.
Bioptik Snc does not guarantee the continuous updating of the information contained in this site will not be held responsible for any damages, including infection by computer virus, that the visitors' equipment might suffer due to access and / or interconnection with this site or downloading (download) of its content.
The hyperlinks (links) on this site can direct visitors to search for web pages on sites other than this.
In this case, Bioptik Srl assumes no responsibility for any of the content published on those sites and use that third parties may make, both for any damage caused by or arising from access to those sites, interconnection with the same or downloading of their content. Any personal information sent to this site and all the websites Bioptik Snc will be treated according to the law on privacy.
 
Any non-personal information to Bioptik Snc via this website (including suggestions, ideas, drawings, plans, etc. ..) you grant it the exclusive, unrestricted, irrevocable license to use, reproduce, display, perform, modify, transmit and distribute such non-personal information. The communication of this information will automatically transfer them, free of charge, exclusively and with every right and may, at Bioptik Snc At this site you apply the legislation in force in the territory of the Italian Republic.
 
 
PRIVACY
How we use your information Bioptik
 
All data is transmitted and processed within the utmost respect for privacy laws. They are used for the sole purpose of completing your orders or, when you authorize us to do so, opportunities, promotions or contests on the site Bioptik.it
 
The site uses Bioptik.it the ability to send and then read "cookies", which files used by browsers to record information during navigation.
 
The use of these files is limited to the operations of the recognition of the browser, allowing the use of cookies, you can in fact, be recognized by the site without the need to enter e-mail address and password.
 
The user is free to configure your browser to accept all cookies, reject them or receive a warning notice when a cookie is sent to the browser. By not allowing the use of cookies, all services are still guaranteed, with the difference that the customer will have to be recognized by the site must enter e-mail address and password.
 
When navigating, some information about the browser used by the client, the click-through made in the various areas of interest, the most frequently purchased products and a range of issues related to the personalization and the recording of the satisfaction of the services offered by vistaexpert.it.
 
Use of images for Trywear software, try the glasses virtually.
The images used by the software Trywear (hereinafter Trywear) are temporarily stored anonymously and solely for the purpose of enabling the virtual proof glasses.
 
The images produced by temporary Trywear are automatically deleted within 3 hours after the last access to the program, except on request by the user to maintain its image stored after registration.
 
All images, either temporarily stored will not be displayed to other users who used Trywear and will be accessible in any way.
 
Bioptik snc is committed to carry out checks on recorded images in order to monitor improper content. However assumes no responsibility for the contents of the images as being managed by a computerized system there is no way to control the content of the act of creation.
 
For questions or to report misuse of Trywear please
* Call +39 / (0) 421/460.323
* Send email to: info@bioptik.it
* Contactt via Skype: outlet.bioptik
 
D. INFORMATION Decree 30.06.2003 n. 196
 
In accordance with article 13 of Legislative Decree 30.06.2003 n. 196 ("Code regarding the protection of personal data"), we inform:
1. that personal data will be processed for commercial purposes of direct sales, marketing and commercial information, promotions, statistics;
2. Some data are required for the purposes of the order and the refusal to supply prevents you from receiving the goods ordered, while others are optional and allow the company to improve customer service. In the event that the user logs without making any order, the provision of data is purely voluntary and refusal to provide or other benefits will make it impossible to send him any gifts, messages;
3. that in any case the data will not be disclosed;
4. with the consent of the client / user data can be communicated to companies with the same purpose;
5. that the data could be brought to the attention of subjects specifically assigned, such as: employees, or other collaborators for the treatments necessary or linked sending of advertising material and to execute the order, the parties engaged in or providing specific services strictly functional to 'execution of the contract, such as:
 
- Data entry companies, personalization, enveloping messages, call centers;
- Poste Italiane s.p.a.
- Companies that provide payment services;
- Provider's website and his staff;
 
That the customer / user has the right to obtain, without delay:
- Confirmation of the existence of personal data concerning him, even if not yet recorded, and communication in an intelligible form of the data and their origin, purpose and methods of treatment, as well as the logic on which it is based;
- The identity of the owner and manager;
- The cancellation, transformation into anonymous form or blocking of data processed in violation of the law;
- The updating, rectification, or if interested, integration of data;
- The declaration that the operations mentioned above have been made known to those to whom have been disclosed, unless this proves impossible or involves a manifestly disproportionate to the protected right;
- To know by free access to the register of art. 37 D. Decree 196/2003 of the existence of personal data concerning him;
- To freely oppose the processing of personal data for the purposes of sending advertising material and direct sales.